Refund Policy

Deeveear Agencies (“we”, “our”, “us”) strives to ensure customer satisfaction by delivering quality products. This Refund Policy explains the terms and conditions under which refunds, replacements, or credits may be provided.

By placing an order with Deeveear Agencies, you agree to the terms outlined below.

1. Eligibility for Refunds

Refunds are applicable only under the following circumstances:

  • The product received is damaged during transit

  • The product is defective or unusable at the time of delivery

  • The wrong product has been supplied

All claims must be supported with clear photos or videos as proof.

2. Non-Refundable & Non-Returnable Items

The following items are not eligible for refund or return:

  • Opened or used resin, pigments, chemicals, or liquid materials

  • Products damaged due to improper handling, storage, or usage

  • Customized or made-to-order items

  • Clearance or discounted sale items (unless damaged on arrival)

  • Stationery or gift items damaged after delivery

  • Orders placed incorrectly by the customer

3. Timeframe for Reporting Issues

  • Damage, defect, or incorrect product claims must be reported within 24 hours of delivery.

  • Claims reported after this period may not be accepted.

4. Refund Process

  1. Customer must contact Deeveear Agencies with order details and proof of issue.

  2. Our team will review the claim within 2–5 business days.

  3. If approved, one of the following will be offered:

    • Replacement of the product

    • Store credit

    • Refund (as applicable)

The mode of resolution is at the sole discretion of Deeveear Agencies.

5. Mode of Refund

  • Approved refunds will be processed via the original payment method or bank transfer.

  • Refunds will be initiated within 5–10 business days after approval.

  • Bank processing times may vary.

6. Shipping Charges

  • Shipping charges are non-refundable, except in cases where Deeveear Agencies is at fault.

  • Return shipping costs (if applicable) must be borne by the customer unless otherwise agreed.

7. Return of Products

  • Products must be returned in original, unused, and sealed condition, along with original packaging and invoice.

  • Returns without prior approval will not be accepted.

8. Bulk & Wholesale Orders

  • Bulk, wholesale, or B2B orders are non-refundable once dispatched.

  • Replacement may be considered only for manufacturing defects or transit damage.

9. Limitation of Liability

Deeveear Agencies shall not be responsible for:

  • Minor color variations in pigments or resin batches

  • Compatibility issues due to customer usage methods

  • Damage caused by courier mishandling beyond the claim period

Our liability is limited to the value of the product purchased.

10. Policy Updates

Deeveear Agencies reserves the right to amend this Refund Policy at any time without prior notice. Updated terms will apply to all future orders.

11. Contact Us

For refund or replacement requests, please contact:

Deeveear Agencies
📍 Coimbatore, Tamil Nadu
📞 Phone: 96002 45045